Reach us
In the app — tap the settings icon at the top of any screen, then Contact us. This is the fastest route, because it tells us which screen you were on and which version you are running. Our reply arrives as a notification in the app.
By email —
support@activo.social
Tell us your account email, your device, and what you expected to happen.
Common questions
How do I pay for an activity?
You pay the operator directly, using the method shown on the activity. Then you upload proof — usually a screenshot of the transfer — and the operator confirms it. Activo never takes your money or your card details.
I paid, but my booking still is not confirmed.
Your spot is held while the operator checks your payment. If the hold is running out, message the operator from the activity page. If they do not respond, tell us.
I want a refund.
Refunds are between you and the operator, because the money went to them directly. Their cancellation terms are on the activity page. If an operator will not honour the terms they published, report it to us — we cannot recover the money, but we do act on it.
How do I report someone or something?
Every post, profile and message has a Report option. Pick the reason and add anything we should know. We aim to review reports within 24 hours, and we never tell the other party who reported them.
How do I block someone?
Open their profile, then Block. It takes effect immediately — they cannot see your profile, message you, or join activities you host.
How do I delete my account?
Settings, then Delete account. You do not need to email anyone. Your profile, posts and messages are deleted within 30 days.
Discover is not showing me anything useful.
Two things drive it: your interests and your area. Check both in Settings. Allowing approximate location helps a lot; without it, Discover falls back to the area on your profile.
How do I become an operator?
Settings, then Become an operator. You will be asked for your business name, a public page or website, what you run and how long you have been running it. We review every application and reply either way.
Can I run a class that repeats every week?
Yes. Operators build a class once and set when it runs; every session is separately bookable, and you can cancel one without touching the rest.
I forgot my password.
Tap Forgot password on the sign-in screen and we will email you a reset link. If it does not arrive, check spam, then write to us.
Still stuck?
Write to us. Include your account email, your device and app version, what you were trying to do, and what happened instead. A screenshot usually saves a whole exchange.
See also the community guidelines, the privacy policy and the terms of service.