The fastest way
If you already have the app, use Contact us from your profile menu — it sends us the screen you were on and signs you in automatically, so we can usually answer without back-and-forth.
No app to hand, or not signed in? Email support@activo.social and tell us what happened. We read every message ourselves.
Report a person, post or listing
Every post, profile, message and activity listing in the app has a Report option on it — that is the quickest way to get something in front of us, and it reaches the same people who handle email. See the community guidelines for what we do with a report and how fast.
If someone is in immediate danger, contact local emergency services first. Then tell us.
Account and billing
Activo does not process payments — you pay operators directly, and we never hold your money (see the terms of service, section 6). For a payment problem with a specific operator, start with Contact us in the app so we can see the booking.
To delete your account, go to Settings → Delete account inside the app. You do not need to email us first — see the privacy policy for what that removes and when.
For operators
Already listing on Activo and need help with a booking, a schedule, or your application? Use Contact us in the operator dashboard, or email support@activo.social.
Not listing yet? See Activo for operators.
Press and partnerships
Write to hello@activo.social.
Response time
We aim to reply within 24 hours, and to review a report within the same window — see the community guidelines for what happens after a report is reviewed.